FAQs

Do I need a doctor’s referral to use this service?

No you do not require a doctor’s referral, we provide one when you have placed an order. This is free of charge, and a consultation is not required unless stated on certain tests.

So all I need to do is order online or over the phone, and then arrange my blood draw...seriously, is that it?

Yes, the process is that simple! If you choose not to arrange your own phlebotomy, we can refer you to a *Circle Health Hospital, Superdrug or Tuli Health clinic or, if preferable, arrange a Nurse home visit (charges will apply).

How soon will I get my results?

Every test listing clearly indicates either an estimated minimum turnaround time or an estimated timeframe. While most results are delivered within the specified window, occasional technical issues or re-tests might slightly impact delivery. These times are based on business days, excluding weekends and holidays. Of course, if you would like to check the status of your results, contact us directly via email or live chat. Our dedicated team will be more than happy to provide you with a real-time update.

Do I get a copy of my results?

You will receive a PDF copy of your laboratory certificate via email. If you would rather a hard copy of your results, this PDF is formatted to print onto A4 paper.

Do I have to pay extra to get the blood drawn?

If you choose to have a nurse home visit, Superdrug, Tuli Health or Circle Health appointment, there will be an extra fee to pay.

What is the difference between opting in for doctor's comments and opting out of doctor's comments? (This is an option at checkout before you place your order)

If you decide to have your test results reviewed by a qualified doctor for personalised insights, please bear in mind that this additional step may extend the turnaround time by 2-3 business days. However, if you opt out of doctor's comments on your results, they will be sent directly to you. This is advisable if you prefer to interpret your results yourself or share them with an external medical professional. Please note that for critical results, we'll always make contact with you immediately to bring to your attention.

Where can I get my blood taken if I order a vacutainer kit?

If you choose not to arrange your own phlebotomy, we can refer you to any of the following services: Circle Health hospital, Superdrug or Tuli Health clinic. Alternatively, we can arrange an independent nurse home visit. Charges apply to all options, see the phlebotomy extras and upgrades section of this website for further details.

Is there an age restriction for the external phlebotomy services?

All of these external services do require the patient to be over the age of 18. However, if you choose to arrange your own phlebotomist or opt for a finger prick test, there is no age restriction on our side.

PLEASE NOTE: You cannot attend at a Spire Hospital or the Doctors Laboratory (TDL) for your blood draw using our kit as our postal service is dealt with by a completely separate laboratory network.

Biotin Warning

Because of the potential for interference with test results, samples should not be taken from patients taking BIOTIN in excess of 5 mg per day until at least 48 hours following the last biotin dose.