Postal Testing Guarantees from Blue Horizon Medicals.
The results that we provide you with are guaranteed to be from accredited laboratories with the exception of food intolerance tests which are from a research laboratory with strict quality control policies.
We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays. For Microtainer (fingerprick) kits the request must be received by 1pm.
Change of Mind Guarantee
Should you change your mind about testing before we dispatch your test kit we can provide you with a full refund.
If we have dispatched your kit, you can return it (see return address below) within 14 days of the purchase date, for a full refund, providing the kit is unused/undamaged. If it is incomplete, used or damaged in any way, we will deduct an administration fee of £5. If you do decide to return you kit after the 14 days you will not receive a full monetary refund but we will provide a coupon code to use on our website for future purchases.
If you wish to cancel your order after 14 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you but can credit you with the equivalent value of your purchase which can be used for future pathology testing for yourself or a guest on any participating Blue Horizon Medicals website. If your kit is returned, incomplete, used or damaged in any way, we may deduct the equivalent of £5.
Phlebotomy Money Back Guarantee
If you elect to use our *nurse home visit service, Superdrug Clinic service or
Circle Health hospital phlebotomy service we will guarantee you your money back if the nurse or support staff do not manage to successfully collect a sample. We can however only offer this money back phlebotomy guarantee once per patient to make the guarantee fair for all.
Finger-Prick Try Again Guarantee
If you are not successful in obtaining a viable finger prick sample (1 in 10 are unsuccessful) we find that in situations where finger-prick instructions have been followed correctly and success has not been met, then a second attempt will most likely meet with the same fate. But the choice is yours – so if you want to take this risk we can send out another finger-prick kit free of charge for you, but if you fail again and request a refund we will need to deduct an administration charge of £5.
Alternatively of course we can look at phlebotomy options for you such as a *nurse visit, attendance at a
Circle Health hospital or Superdrug Clinic or you can arrange your own vacutainer sample collection and we won’t charge you for the failed finger-prick kit.
One year usage Guarantee
You have up to one year from when you have purchased the kit to return it to the Laboratory in the supplied envelope. After a year has expired if you still would like your test please contact us and we’ll see what we can do for you. We may just need to check expiry dates of batch components.
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Turtle Grove, Sydenham, Nr Okehampton, Devon EX20 4PR. Please do not use the supplied envelopes as these go to the laboratory and may incur further charges. We guarantee that any refunds or pathology points due to be credited will be done so within seven working days of our receipt of the kit.