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Terms & Conditions

We proudly offer a range of highly recommended blood tests.

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Terms and Conditions

Terms & Conditions

Terms and Conditions of our service at Blue Horizon Medicals and your rights regarding GDPR.

At Blue Horizon Medicals we strive to deliver a top class service 100% of the time – in order to facilitate this we work very hard to make your pathology testing experience as good as we can make it, with you, your pathology sample, and your results always remaining our top priorities. We have made our terms and conditions as fair as we can, and they are outlined below.

If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read the terms and conditions during the checkout process, and also in your order confirmation email. If you have any questions then please get in touch on 0800 999 1110 or email with your question.

The service that we offer.
When you purchase a “testing kit” from this website, what you are purchasing is our Doctor’s Private Referral to an accredited laboratory for a sample to be tested – as part of this service we also supply you with the necessary test kit for your sample collection choice, as well as postage from us to yourself, and postage for the sample back to the laboratory. By placing an order on this website you are accepting what we can guarantee and also accept that we are unable to guarantee factors beyond our control.

Accreditation Guarantee
The results that we provide you with are guaranteed to be from accredited laboratories

Despatch Guarantee
We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays.

Change of Mind Guarantee
Should you change your mind about testing before we dispatch your test kit we can provide you with a full refund.

Returns Guarantee
If we have dispatched your kit, you can return it to our returns address below within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee of £5. If you have chosen for us to dispatch your kit to you by express delivery, we will deduct the charge for that.
If you wish to cancel your order after 30 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you but can credit you with the equivalent value of your purchase in Pathology Points which can be used for future pathology testing for yourself or a guest on any participating Blue Horizon Medicals website. If your kit is returned, incomplete, used or damaged in any way, we may deduct the equivalent of £5 in Pathology Points.

Kit Responsibility
Please be aware that it is patient responsibility to ensure samples are returned to the correct Laboratory, using the envelope provided within each kit.  This is particularly vital where multiple tests have been ordered and are dealt with by different Laboratories. In this situation, it is your responsibility therefore, to ensure the separate kits do not get mixed up and samples are sent back to the correct Laboratory.  Failure to follow this process where samples are sent to the wrong Laboratory and analysis cannot therefore take place, the pathology with the Laboratory will be cancelled, your sample destroyed and another kit/s will be required at £10 per each replacement kit.

Phlebotomy Money Back Guarantee
If you elect to use our nurse home visit service or BMI hospital phlebotomy service we will guarantee you your money back if the nurse or support staff do not manage to successfully collect a sample. The money back phlebotomy guarantee is valid once per patient when an attempt at blood taking has been made. This is to make the guarantee fair for all. We can also guarantee you money back on phlebotomy if our nurse service is not able to arrange an appointment in time - the average lead time is 7 days but may be shorter or longer.

Nurse Home Visit Information
If an appointment has been booked and the nurse attends and you are unavailable for the appointment you booked, for any reason, we and subsequently you are still charged for this visit. In this situation, when another visit is requested, you will be liable to pay another charge of £49 to re-schedule an appointment.

Finger-Prick Try Again Guarantee
If you are not successful in obtaining a viable finger prick sample (1 in 10 are unsuccessful) we find that in situations where finger-prick instructions have been followed correctly and success has not been met, then a second attempt will most likely meet with the same fate. But the choice is yours – so if you want to take this risk we can send out another finger-prick kit free of charge but if you fail again you will be charged £10 for all subsequent kits. If you decide to have a refund at this stage we will deduct an administration charge of £10 per additional kit sent. Alternatively of course we can look at phlebotomy options for you such as a nurse visit, attendance at a BMI hospital or you can arrange your own vacutainer sample collection.

One year usage Guarantee
You have up to one year from when you have purchased the kit to return it to the Laboratory in the supplied envelope. After a year has expired if you still would like your test please contact us and we’ll see what we can do for you. We may just need to check expiry dates of batch components.

Refunds Guarantee
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Turtle Grove Barns, Sydenham, Lewdown, Okehampton, Devon, EX20 4PR. Please do not use the supplied envelopes as these go to the laboratory and may incur further charges. We guarantee that any refunds or pathology points due to be credited will be done so within seven working days of our receipt of the kit.If you upgraded your postal option, this will not be refunded.

DNA Samples
With our DNA profiles if results are unreported, the laboratory will automatically attempt to re-run the sample using a higher amplification to obtain accurate results. This will delay your results being reported, we apologise for any inconveniences this causes but can not be held responsible. If after this the laboratory are still unable to report complete results, we are more than happy to send you another testing kit free of charge. If you do not want to try again, a partial refund will be given as a proportion of tests within that profile that are untestable. If another kit is required due to incorrectly obtaining a sample and another kit is required, you will be charged £10 for a replacement kit.

What we cannot Guarantee
There are a number of factors that we have no control over and hence cannot guarantee them.

Outbound Postage Times
We cannot guarantee that your post will get to you on time if you do not choose the next day guaranteed delivery service. First class post by Royal Mail aims for next day delivery but can sometimes be 2-3 days, or more.

Return Sample Postage
You should aim to get your pathology sample back to the Laboratory in the provided envelope as soon as possible. Although we have restricted a number of profiles that are likely to haemolyse we do suggest that the best course of action to take is to get the sample back to the laboratory the next day by attending your post office and upgrading to Royal Mail next day delivery with consequential loss cover.
If you do not use a guaranteed next day service, with consequential loss cover, back to the laboratory (With you posting Monday to Thursday and the sample arriving at the laboratory (Tuesday to Friday) then we cannot guarantee that the blood will be testable due to clotting of the sample.
If you do use a guaranteed next day service within the suggested Monday to Thursday window, (please DO NOT take/post your sample on a Friday, Saturday or Sunday), and the sample has clotted to an extent that some of the laboratory values cannot be measured then you will be due a refund which will be given in full if no parameters are returned (as per our refund policy above). With profiles a partial refund will be given as a proportion of tests within that profile that have haemolysed. For instance, if a female hormone profile were ordered, which has 4 tests, and one of those haemolyses, then the refund would be 25% of the total of that profile.
If the profile is necessary in its entirety and a partial refund of this nature does not help your clinical picture then a postal blood test may not be suitable for your situation and you should instead explore other blue horizon services that utilise an appointment at a private clinic and your blood is not left to the fate of the postal service.
If you have attended the post office and upgraded to the service suggested above, as the sender it is your responsibility to ensure you keep your reciept, as this will contain your tracking information which will be required should your sample not be received. In this instance you can claim for all your lost expenses through Royal Mail, where applicable.
If you attended BMI or had a Nurse visit for your phlebotomy and your sample/s are not delivered by Royal Mail we are still charged for your attendance so can not refund you for this service, if this is what you decide. It is always advisable to return your sample via the next day delivery service  by upgrading yourself at your local Post Office. If your sample is not delivered within the timeframe given by Royal Mail you can then claim for all lost expenses through them directly so long as you have the correct insurance cover mentioned above and as long as you have retained your tracking information.
As above please do not take your sample on a Friday, Saturday or Sunday - If another kit is required because of this a £10 kit charge, per kit, will apply.

Laboratory Turnaround Time
The turnaround times are stated clearly for each test and are to be used as a guide only. The results are usually only released once all tests become available. The turnaround times, as a guide, refer to the number of working days (not weekends and bank holidays) that it takes between your blood being received by the processing Laboratory and the results being emailed to us. Please understand that as these turnaround times are a guide and results may well fall inside the times stated. However, sometimes results will take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment, human error, transportation issues affecting courier routes, higher volumes of samples and not all tests will be analysed directly by the Lab you are having your sample sent to.
If you have chosen unreported results (because your own Consultant or General Practitioner will be reporting on them) then we can pass the results straight through to you.
If you have asked us to report on your results please allow another working day for our own Doctors to review your results and pass comment.

Our Medical Comments.
Our panel of Doctors are all practicing GPs, and if your results are outside established parameters and have chosen to have reported results we provide a free of charge medical comment based upon your blood results alone. As we may be unable to make a full assessment on laboratory results alone you may be informed that a follow up consultation may be needed with your own GP. Additionally, where your results require specialist interpretation you will be informed of this. Both private and public Doctors are required by the General Medical Council to operate within the bounds of their knowledge for your safety.

Laboratory Results Presentation
Laboratories may report different results in different ways than you are used to or may provide different reference ranges. If the way that your results are reported is of prime importance to you then please call to check with us first - we can check and give you an answer.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read the terms and conditions during the checkout process, and also in your order confirmation email. If you have any questions then please get in touch on 0800 999 1110 or email with your question.